Returns & Refunds Policy
Last Updated: [Date]
We want you to feel comfortable shopping with Skimmild.
Please review the following information before requesting a return or refund.
1. 90-Day Money-Back Guarantee
Eligible purchases may be covered by our 90-Day Money-Back Guarantee.
If you are not satisfied with an eligible purchase, please contact us within 90 days of receiving your order.
Eligibility and refund conditions may vary depending on the product and the circumstances of the request.
2. Return Eligibility
For hygiene and safety reasons, opened or used beauty, cosmetic, skincare, haircare, and personal care products may be subject to return restrictions.
Products generally need to be returned in accordance with the applicable return instructions provided by our customer service team.
We recommend keeping the original packaging until you are satisfied with your purchase.
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please provide:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, when applicable
We will review the information and provide an appropriate solution.
4. How to Request a Return
To request a return or refund, contact:
[support email]
Please include your order number and the reason for your request.
Do not send a product back before receiving return instructions, as unauthorized returns may not be processed.
5. Refunds
Once an approved return or refund request has been reviewed and accepted, the applicable refund will be issued to the original payment method, where possible.
Refund processing times may vary depending on the payment provider or financial institution.
6. Shipping Costs
Unless otherwise required by applicable law or agreed by us, original shipping charges may be non-refundable.
Return shipping costs may also be the responsibility of the customer depending on the reason for the return.
7. Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or other practical reasons, including products that have been opened or used.
8. Contact Us
If you have questions about a return or refund, please contact:
[support email]
We will review your request and provide further instructions.