Frequently Asked Questions
What does Skimmild sell?
Skimmild is an online beauty and personal care store offering selected skincare, beauty, haircare, and related personal care products.
Our available product selection may change from time to time.
How can I place an order?
Select the product you would like to purchase, choose the available options, add it to your cart, and proceed through checkout.
Your order is confirmed once payment has been successfully completed.
How do I know whether a product is suitable for me?
Please review the product description, ingredients, usage instructions, and other available product information before purchasing.
If you have sensitive skin, allergies, a medical condition, or other concerns, consider consulting an appropriate healthcare professional before use.
For topical products, a patch test may be appropriate before regular use.
Are results guaranteed?
No.
Beauty and personal care results can vary between individuals depending on factors such as skin type, hair type, lifestyle, frequency of use, and individual response.
How long does shipping take?
Orders are typically processed within 1–3 business days after payment is confirmed.
Estimated delivery times after dispatch may vary by destination. Please see our Shipping & Delivery Policy for additional information.
Do you offer free shipping?
Free standard shipping is available on orders over $39.99, unless otherwise stated on the website.
Applicable shipping charges for orders below the free-shipping threshold will be shown at checkout.
Can I track my order?
When tracking is available, tracking information will be sent to the email address used when placing your order after the order has been shipped.
Please allow some time for tracking information to update after dispatch.
Can I change my shipping address?
Please contact us as soon as possible if you need to change your shipping address.
We may be able to update the address before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.
Can I cancel my order?
Please contact us as soon as possible.
Orders that have already entered fulfillment or have been shipped may no longer be eligible for cancellation.
What if my order arrives damaged?
Please contact us with your order number and clear photographs of the damaged product and packaging.
We will review the issue and provide an appropriate solution.
Can beauty products be returned?
Return eligibility depends on the condition of the product and the applicable terms of our return policy.
For hygiene reasons, opened or used cosmetic and personal care products may be subject to restrictions.
Please review our Returns & Refunds Policy for complete details.
Do you offer a money-back guarantee?
Eligible purchases may be covered by a 90-Day Money-Back Guarantee, subject to the terms and conditions of our Returns & Refunds Policy.
Where can I contact Skimmild?
Please contact us at:
[support email]